At Let Zen Thrive, every product is made especially for you after your order is placed. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color.
Please review all product descriptions, sizing charts, and shipping information carefully before placing your order.
Damaged, Defective, or Incorrect Items:
If your item arrives damaged, defective, or with a printing issue, please contact us within 7 days of receiving your order by emailing: soul4create@gmail.com
Please include:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
Once we review your request, we'll work with you to provide a replacement or refund if the issue is approved.
Wrong Item Received:
If you receive an incorrect item, don't hesitate to get in touch with us within 7 days of delivery at soul4create@gmail.com.
Please include your order number along with photos of the item you received so we can resolve the issue as quickly as possible.
Size Exchanges:
Because all products are made to order, we cannot offer size exchanges.
We strongly recommend reviewing the sizing chart provided on each product page before placing your order. If you're unsure about sizing, feel free to contact us before ordering—we'll be happy to help.
Order Cancellations:
Orders may be canceled within 2 hours of purchase.
After this time, production may have already begun, and we may no longer be able to cancel your order.
To request a cancellation, please contact us as soon as possible at: soul4create@gmail.com
While we'll always do our best to accommodate cancellation requests, we cannot guarantee cancellations once production has started.