Frequently asked questions
When will my order ship?
All of our products are made especially for you after your order is placed.
Production typically takes 2–7 business days before your order is shipped.
As soon as your order is on its way, you'll receive a shipping confirmation email with your tracking information.
How long does shipping take?
Estimated delivery times are:
- United States: 3–7 business days
- International: Delivery times vary depending on your location.
Please note that shipping times are estimates and may occasionally be affected by carrier delays, customs processing, holidays, or weather conditions.
Do you accept returns or exchanges?
Because every item is made to order, we cannot accept returns or exchanges due to selecting the wrong size, color, or simply changing your mind.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at: soul4create@gmail.com
We'll work with you to resolve the issue as quickly as possible.
Can I cancel my order?
Orders may be canceled within 2 hours of purchase.
After this time, production may have already begun, and we may no longer be able to cancel your order.
What if I entered the wrong shipping address?
Please contact us immediately. If your order hasn't entered production or been shipped yet, we'll do our best to update the shipping address.
Unfortunately, we cannot be responsible for orders shipped to an incorrect address provided at checkout.